Return & Refund Policy

At Vaczon, we are committed to partnering with top-tier suppliers to deliver durable, reliable, and high-quality products. We ensure our designs, quality control, and safety standards meet your highest expectations. However, if you are not completely satisfied with your purchase, we are here to help.

1. Return Window & Eligibility 

• 30-Day Policy: Products without quality-related issues can be returned within 30 days of receiving your order.

• Condition Requirement: To be eligible for a return or exchange, items must be unused, uninstalled, and in their original packaging with all original labels attached. Any used or installed product is strictly ineligible for return.

2. Strict Return Conditions for Ceiling Fan Lights 

We cannot accept returns or exchanges of ceiling fan lights if they meet any of the following conditions:

• Installed or used after installation.

• Physically damaged or tampered with.

• Electrically modified in any way.

• Not returned in the original packaging or missing parts/altered.

3. Shipping Fees & Return Labels 

Depending on the reason for your return, shipping fees are allocated as follows:

Return Reason	Return Shipping Fee	Return Label Provided?
Product Quality Issues	Paid by Vaczon.com	Yes. We will provide a prepaid return label. You must print it and stick it firmly on the outside of the package.
Non-Quality Issues (e.g., "I don’t like it", "I can’t use it", "Changed my mind")	Paid by the Customer	No. The customer must bear all return shipping costs.

4. Warranty & Defective Items 

• 30-Day Warranty: We guarantee all products to be free from defects in materials and workmanship. Unless otherwise listed, the standard warranty period is 30 days.
• Valid Claims: If a defect arises during the warranty period and a valid claim is submitted to our customer service, we will provide you with replacement parts, repair services, or a brand-new replacement product. Vaczon will be fully responsible for all shipping costs related to valid warranty claims.
• More Details: For more comprehensive terms, exclusions, and coverage details, please refer to our Warranty Policy Page

5. Exchange Policy 

• The item being sent back must be unused and in its original packaging.

• We will process and ship the new replacement item requested only after we have successfully received and inspected your returned package.

6. Refund Process & Timeframe 

• Processing Time: Refunds will be processed within 7 days after our warehouse receives and inspects your returned package.

• Refund Method: The refund will be accurately and promptly issued back to your original payment account used at checkout.

7. Return Address & Customer Support 

All US orders must be returned to our authorized American warehouse.

📦 Return & US Headquarters Address:

17745 E Valley Blvd, City of Industry, CA 91744

If you need to initiate a return or exchange, please reach out to our support team during our business hours:

• Email: service@vaczon.com

• Call: +1-213-261-0380

• Business Hours: Mon-Fri 10:00 am - 4:00 pm (GMT-7)