Shipping policy
At Vaczon, we are committed to providing a reliable and convenient shipping experience for our customers.
Please review the shipping information below before placing your order.
Shipping Area
Vaczon currently ships orders within the United States mainland (contiguous United States) only.
We are unable to deliver to the following areas:
- Hawaii
- Alaska
- Puerto Rico
- Guam
- U.S. Virgin Islands
- Military Addresses (including APO, FPO, and DPO addresses)
- Other remote islands or offshore areas
Orders placed from unsupported delivery locations may be canceled and refunded.
Delivery Time
Your total delivery time is calculated as:
Total Delivery Time = Processing Time + Shipping Time
Delivery times may vary depending on product availability, destination, and carrier conditions.
Processing Time
Processing time depends on product availability.
The estimated lead time for each product is displayed on the product detail page.
In Stock Products
Products marked with a shorter lead time (such as 1-3 days) are normally in stock.
Orders are usually processed and shipped within 24-72 hours after payment confirmation.
Out of Stock / Made-to-Order Products
Products marked with a longer lead time (such as 1-5 weeks) may require additional production time.
Please confirm that you are able to wait before placing your order.
Shipping Methods & Estimated Delivery Time
We use reliable shipping carriers depending on the order location and product type.
Available carriers may include:
UPS
Estimated delivery time: 3-5 business days
USPS
Estimated delivery time: 5-7 business days
DHL
Estimated delivery time: 3-5 business days
SF Express
Estimated delivery time: 5-8 business days
Please note that delivery times are estimates and may be affected by weather, holidays, carrier delays, or other unexpected circumstances.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You can use the tracking number to check your package status through the carrier’s tracking system.
Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before completing your purchase.
Some products may qualify for free shipping according to current promotions or offers shown on the website.
Delayed or Lost Packages
Vaczon is not responsible for delays caused by shipping carriers, incorrect shipping addresses, weather conditions, holidays, or circumstances outside of our control.
If your package has not arrived within the expected delivery timeframe, please contact our customer service team and we will assist you.
Contact Us
If you have any questions about shipping, please contact us:
Vaczon US Headquarters
17745 E Valley Blvd
City of Industry, CA 91744
United States
Phone: +1-213-261-0380
Email: service@vaczon.com
Customer Service Hours:
Monday - Friday
10:00 AM - 4:00 PM (GMT-7)