We have been committed to working with the best suppliers in this field to bring you durable and reliable products. In terms of product design, quality control and safety, it will not disappoint your expectations of Vaczon. However, if you are not completely satisfied with the purchased product, as long as the product is unused and returned in the original packaging, we will be happy to accept the returnable product.
What Include
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American customers can return their products to our American warehouse.
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Products without quality-related issues can be returned within 30 days after receiving your order. Any used product is not eligible for return. Items returned must be unused, with original labels and packaging.
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American customers can return their products to our American warehouse. We guarantee that all our products are free from defects in materials and workmanship. If the product is not listed, the warranty period is 30 days. If there is a defect during the warranty period and the customer service receives a valid claim, we can provide you with replacement, repair services or replacement of new parts. We will be responsible for all shipping costs.
Return Conditions
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The returned items must be in an unused state and in the original packaging.
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We cannot accept returns of ceiling fan lights if they have been:
- Installed or used after installation,
- Physically damaged or tampered with,
- Electrically modified,
- Not returned in the original packaging,
- Missing parts, or altered in any way.
Return Label
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Due to product quality problems, we will provide you with a return label, print the return label and stick it firmly on the outside of your return package.
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Except for the product quality problems, you need to bear the cost of return.
Exchange Policy
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The returned items must be in an unused state and in the original packaging.
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We will exchange the item you need after receiving the returned item
Return Fee & Refund
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Product quality problems, Vaczon.com pays the return shipping fee.
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Any other issues, such as I don’t like it/I can’t use it/It’s not my choice, etc. You need to pay a return fee.
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Refund will be processed within 7 days after receiving your package.
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The refund will be issued to your original payment account according to your request.
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We ensure that your refund is processed accurately and promptly.
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Return address：17745 E Valley Blvd ,City Of Industry, CA 91744
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Contact email: service@vaczon.com
